Attire - For spa treatments you will be given sandals, a fresh robe, spa towels and a lock
(which you will need to return)..

Booking Appointments - All appointments for spa and salon services are guaranteed with a credit card. For your convenience we can keep your credit card
number on file. You can prebook online at www.brownesbeauty.com

Cancellation / Late Policy - We require a minimum of 4 hours notice to reschedule or cancel a single appointment. Multi-service or multiple appointments and all
packages require a full 24hr notice to cancel or change in any way. All appointments are guaranteed with a credit card. Should you be running late, we will hold your appointment for 15 mins provided we hear from you. More than 15 mins late and the service will be adapted to time left and the full amount of appointment booked will be charged. If you fail to call or show, your card will be charged 100% of the services booked.

Cell Phone - We ask that you consider others, staff and patrons, no cell phone use during treatments and all beepers and cell phones on vibrate at all times. (Leave it in your locker switched off, …relax)

Check-in - Please arrive 5 mins prior to appointment time, this will accommodate some chit chatting, changing, selecting a polish or oil, updating your information. You must check-in at the front desk.

Children - Only sleeping babies in buggies or portable seats are allowed in the salon during naptime. Children are not allowed in the spa for any reason.

Dogs - Are not permitted upstairs, sorry its the law. Even teacup size in bags!

Gift Certificates - These are a terrific way to surprise or introduce a friend to our facility. We offer great packages & dollar amounts too. If you need someone to
help you, just speak with guest services.

Health issues and Allergies - Please advise us on any concerns or allergies you may have, when booking your appointment. Waxing is not advisable on clients that are using Retin A or Glycolic face products. Additionally, arriving with, too much sun on skin will result services being rescheduled and full payment remitted. We offer fabulous treatments for all our pregnant clients and will advise accordingly as you schedule your appointment.

Payment - We accept all credit cards and have ATM and personal check options too. Gratuities are not accepted on credit cards. Gift certificate #’s must be provided when booking appointments if using this as a method of payment.

Special Events - If you are having a special event and would like to book multi services for friends and family, please speak with guest services to maximize your best options and obtain the best appointment times. We can order food & drinks for your party!

We provide accommodations for our patrons with disabilities; please advise the receptionist when scheduling your appointment of any special needs you may have.